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0x80004002 XP client fails to contact WSUS server Failed to get session from datastore

#1 User is offline   Itanium 

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Post icon  Posted 12 Apr 2005, 02:34

I've put my WSUS server in production now. Everything works fine via GPO and group targeting, except for one client!

Here is what the log file of this XP-client (SP2) tells about:

+---------------------------------------------------------------------------------------+
2005-04-12 07:49:25+0200 1832 3f4 AU received event of type: 1
2005-04-12 07:49:25+0200 1832 3f4 Setting next AU detection timeout to 2005-04-12 05:49:25
2005-04-12 07:49:25+0200 3784 ab8 Trying to make out of proc datastore active
2005-04-12 07:49:25+0200 3784 ab8 Out of proc datastore is now active
2005-04-12 07:49:25+0200 1832 3f4 Failed to get session from datastore: 80004002
2005-04-12 07:49:25+0200 1832 3f4 Failed to Unserialize from data store: 80004002
2005-04-12 07:49:25+0200 1832 3f4 AU Restart required....
2005-04-12 07:54:25+0200 3784 ab8 Out of proc datastore is shutting down
2005-04-12 07:54:26+0200 3784 ab8 Out of proc datastore is now inactive
2005-04-12 08:18:44+0200 2816 fac Trying to make out of proc datastore active
2005-04-12 08:18:45+0200 2816 fac Out of proc datastore is now active
2005-04-12 08:18:45+0200 1832 4f8 DM:CAgentDownloadManager::CheckAllCallDownloadStates: GetSession failed with 0x80004002.

+---------------------------------------------------------------------------------------+

The last line occurs periodically.

+---------------------------------------------------------------------------------------+
2005-04-12 08:19:25+0200 1832 3f4 AU received event of type: 1
2005-04-12 08:19:25+0200 1832 3f4 Setting next AU detection timeout to 2005-04-12 06:19:25
2005-04-12 08:19:25+0200 1832 3f4 Failed to get session from datastore: 80004002
2005-04-12 08:19:25+0200 1832 3f4 Failed to Unserialize from data store: 80004002
2005-04-12 08:19:25+0200 1832 3f4 AU Restart required....
2005-04-12 08:20:15+0200 1832 72c Service received logon notification
2005-04-12 08:20:15+0200 1832 3f4 AU received event of type: 3
2005-04-12 08:20:15+0200 1832 3f4 Received an event which can not be processed at this time

+---------------------------------------------------------------------------------------+

Note the 2 last lines. After a logon, the AU receives an event that cannot be processed!

Then, every 30 minutes, AU registers an event of type 1 and fails to get a session from datastore.

+---------------------------------------------------------------------------------------+
2005-04-12 08:24:26+0200 2816 fac Out of proc datastore is shutting down
2005-04-12 08:24:27+0200 2816 fac Out of proc datastore is now inactive
2005-04-12 08:49:25+0200 1832 3f4 AU received event of type: 1
2005-04-12 08:49:25+0200 1832 3f4 Setting next AU detection timeout to 2005-04-12 06:49:25
2005-04-12 08:49:26+0200 2600 2b0 Trying to make out of proc datastore active
2005-04-12 08:49:26+0200 2600 2b0 Out of proc datastore is now active
2005-04-12 08:49:26+0200 1832 3f4 Failed to get session from datastore: 80004002
2005-04-12 08:49:26+0200 1832 3f4 Failed to Unserialize from data store: 80004002
2005-04-12 08:49:26+0200 1832 3f4 AU Restart required....
2005-04-12 08:54:26+0200 2600 2b0 Out of proc datastore is shutting down
2005-04-12 08:54:27+0200 2600 2b0 Out of proc datastore is now inactive
2005-04-12 09:19:26+0200 1832 3f4 AU received event of type: 1
.
.
.

+---------------------------------------------------------------------------------------+

I'm pretty sure that this problem has to do with the local Update agent, but I do not know how to compltely remove and reinstall it.
The error code (0x80004002) stays everytime the same.

Any suggestions?
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#2 User is offline   Itanium 

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Posted 14 Apr 2005, 02:19

... even when I am contacting http://v5.windowsupdate.microsoft.com, I get an error:

[Error number: 0x800A01AE]
Windows Update has encountered an error and cannot display the requested page. You may find the following resources helpful in resolving the problem:
For self-help options: ...


So it's definitely the client, but how can I fix that problem?
Reinstall WinXP?? :(
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#3 Guest_Guest_tequila_*_*

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Posted 24 May 2005, 19:04

i am also encountering this problem on 3 of my client machines the rest of the computer seems to be fine

can anyone help in resolving this issue?
0

#4 Guest_kmadej_*

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Post icon  Posted 16 Jun 2005, 03:21

Guest_tequila_*, on Wed 25th May 2005, 12:04 pm, said:

i am also encountering this problem on 3 of my client machines the rest of the computer seems to be fine

can anyone help in resolving this issue?


just reregister your wuauclt files:

%windir%\system32\regsvr32.exe iuengine.dll
%windir%\system32\regsvr32.exe wuapi.dll
%windir%\system32\regsvr32.exe wuaueng1.dll
%windir%\system32\regsvr32.exe wuauserv.dll
%windir%\system32\regsvr32.exe wuaueng.dll
%windir%\system32\regsvr32.exe wucltui.dll
%windir%\system32\regsvr32.exe wups.dll
%windir%\system32\regsvr32.exe wuweb.dll
%windir%\system32\regsvr32.exe wups2.dll
%windir%\system32\regsvr32.exe cdm.dll
%windir%\system32\regsvr32.exe msxml2r.dll
%windir%\system32\regsvr32.exe msxml3r.dll
%windir%\system32\regsvr32.exe msxml.dll
%windir%\system32\regsvr32.exe msxml3.dll
%windir%\system32\regsvr32.exe msxmlr.dll
%windir%\system32\regsvr32.exe msxml2.dll
%windir%\system32\regsvr32.exe qmgr.dll
%windir%\system32\regsvr32.exe qmgrprxy.dll

make wuauclt /detectnow

couse of next error which appear in windows log ....1d; next you must restart machine
and everything will be ok
and everything will be ok
0

#5 Guest_santhoshc_*

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Posted 27 Aug 2005, 07:46

uninstalling and reinstalling service pack solved this problem
0

#6 Guest_DOTMAN_*

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Posted 04 Oct 2005, 12:08

View Postsanthoshc, on Sun 28th Aug 2005, 12:46 am, said:

uninstalling and reinstalling service pack solved this problem


SP2 you mean??
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