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Client Prompts for Restart even after being restarted

#1 User is offline   davidp 

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Posted 20 Feb 2008, 17:41

I have a client which continues to prompt for a restart even though it has been restarted. Here is some of the WindowsUpdate.log immediately after the "Restart Now" button is clicked:

2008-02-21	11:20:54	 596	358	AUClnt	AU client reboot notification: user clicked Restart Now
2008-02-21	11:20:54	1008	564	AU	AU setting client response for sessionId 0x0 to 'Pending'
2008-02-21	11:20:54	1008	538	AU	AU got client choice 'Reboot later' from sessionId 0x0
2008-02-21	11:20:54	 596	358	AUClnt	AU client invoking RebootSystem
2008-02-21	11:20:54	 596	358	Misc	WARNING: SUS Client is rebooting system.
2008-02-21	11:20:54	1008	49c	AU	AU setting client response for sessionId 0x0 to 'Complete'
2008-02-21	11:20:54	1008	564	AU	AU setting client response for sessionId 0x0 to 'Pending'
2008-02-21	11:21:08	1008	fdc	AU	AU found 1 sessions to launch client into
2008-02-21	11:21:08	1008	fdc	AU	Launched new AU client for directive 'Reboot Pending', session id = 0x0
2008-02-21	11:21:10	2068	82c	Misc	===========  Logging initialized (build: 5.8.0.2694, tz: +1100)  ===========
2008-02-21	11:21:10	2068	82c	Misc	  = Process: C:\WINDOWS\system32\wuauclt.exe
2008-02-21	11:21:10	2068	82c	AUClnt	Launched Client UI process
2008-02-21	11:21:10	2068	82c	AUClnt	AU client got new directive = 'Reboot Pending', serviceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, return = 0x00000000
2008-02-21	11:21:10	2068	82c	AUClnt	FATAL: Failed to show client UI, directive=7, hr=80070002
2008-02-21	11:21:24	1008	fdc	AU	AU found 1 sessions to launch client into
2008-02-21	11:21:24	1008	fdc	AU	Launched new AU client for directive 'Reboot Pending', session id = 0x0
2008-02-21	11:21:26	1288	624	Misc	===========  Logging initialized (build: 5.8.0.2694, tz: +1100)  ===========
2008-02-21	11:21:26	1288	624	Misc	  = Process: C:\WINDOWS\system32\wuauclt.exe
2008-02-21	11:21:26	1288	624	AUClnt	Launched Client UI process
2008-02-21	11:21:27	1288	624	AUClnt	AU client got new directive = 'Reboot Pending', serviceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, return = 0x00000000
2008-02-21	11:21:27	1288	624	AUClnt	FATAL: Failed to show client UI, directive=7, hr=80070002
2008-02-21	11:21:41	1008	fdc	AU	AU found 1 sessions to launch client into
2008-02-21	11:21:41	1008	fdc	AU	Launched new AU client for directive 'Reboot Pending', session id = 0x0
2008-02-21	11:21:41	2236	8c4	Misc	===========  Logging initialized (build: 5.8.0.2694, tz: +1100)  ===========
2008-02-21	11:21:41	2236	8c4	Misc	  = Process: C:\WINDOWS\system32\wuauclt.exe
2008-02-21	11:21:41	2236	8c4	AUClnt	Launched Client UI process
2008-02-21	11:21:41	2236	8c4	AUClnt	AU client got new directive = 'Reboot Pending', serviceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, return = 0x00000000
2008-02-21	11:21:41	2236	8c4	AUClnt	FATAL: Failed to show client UI, directive=7, hr=80070002
2008-02-21	11:21:55	1008	fdc	AU	AU found 1 sessions to launch client into
2008-02-21	11:21:59	1008	538	AU	AU Restart required....
2008-02-21	11:22:00	1008	fdc	AU	###########  AU: Initializing Automatic Updates  ###########
2008-02-21	11:22:00	1008	4c0	PT	WARNING: Sync of Updates: 0x8024000b
2008-02-21	11:22:00	1008	4c0	Agent	  * WARNING: Failed to synchronize, error = 0x8024000B
2008-02-21	11:22:00	1008	fdc	AU	  # WSUS server: [url="http://wsusserver"]http://wsusserver[/url]
2008-02-21	11:22:00	1008	4c0	Agent	  * WARNING: Exit code = 0x8024000B
2008-02-21	11:22:00	1008	4c0	Agent	*********
2008-02-21	11:22:00	1008	4c0	Agent	**  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]
2008-02-21	11:22:00	1008	4c0	Agent	*************
2008-02-21	11:22:00	1008	4c0	Agent	WARNING: WU client failed Searching for update with error 0x8024000b
2008-02-21	11:22:00	1008	fdc	AU	  # Detection frequency: 22
2008-02-21	11:22:00	1008	fdc	AU	  # Approval type: Scheduled (Policy)
2008-02-21	11:22:00	1008	fdc	AU	  # Scheduled install day/time: Every day at 3:00
2008-02-21	11:22:00	1008	fdc	AU	  # Auto-install minor updates: Yes (Policy)
2008-02-21	11:22:00	1008	fdc	AU	  # AU is paused, not initializing any handlers
2008-02-21	11:22:00	1008	4c0	Agent	WARNING: WU client fails to call back to search call {6ED51F59-4E43-4B88-A704-CC0B45C8AFD2} with error 0x8024000c
2008-02-21	11:22:20	1008	fdc	Service	*********
2008-02-21	11:22:20	1008	fdc	Service	**  END  **  Service: Service exit [Exit code = 0x240001]
2008-02-21	11:22:20	1008	fdc	Service	*************
2008-02-21	11:23:43	1012	7f8	Misc	===========  Logging initialized (build: 5.8.0.2694, tz: +1100)  ===========
2008-02-21	11:23:43	1012	7f8	Misc	  = Process: C:\WINDOWS\System32\svchost.exe
2008-02-21	11:23:43	1012	7f8	Misc	  = Module: C:\WINDOWS\system32\wuaueng.dll
2008-02-21	11:23:43	1012	7f8	Service	*************
2008-02-21	11:23:43	1012	7f8	Service	** START **  Service: Service startup
2008-02-21	11:23:43	1012	7f8	Service	*********
2008-02-21	11:23:43	1012	7f8	Agent	  * WU client version 5.8.0.2694
2008-02-21	11:23:43	1012	7f8	Agent	  * SusClientId = '78c3f4ae-e65d-4afd-a343-506eb7de8da7'
2008-02-21	11:23:43	1012	7f8	Agent	  * Base directory: C:\WINDOWS\SoftwareDistribution
2008-02-21	11:23:43	1012	7f8	Agent	  * Access type: No proxy
2008-02-21	11:23:43	1012	7f8	Agent	  * Network state: Connected
2008-02-21	11:24:46	1012	7f8	Agent	***********  Agent: Initializing Windows Update Agent  ***********
2008-02-21	11:24:46	1012	7f8	Agent	***********  Agent: Initializing global settings cache  ***********
2008-02-21	11:24:46	1012	7f8	Agent	  * WSUS server: [url="http://wsusserver"]http://wsusserver[/url]
2008-02-21	11:24:46	1012	7f8	Agent	  * WSUS status server: [url="http://wsusserver"]http://wsusserver[/url]
2008-02-21	11:24:46	1012	7f8	Agent	  * Target group: (Unassigned Computers)
2008-02-21	11:24:46	1012	7f8	Agent	  * Windows Update access disabled: No
2008-02-21	11:24:46	1012	7f8	DnldMgr	Download manager restoring 0 downloads
2008-02-21	11:24:47	1012	7f8	AU	###########  AU: Initializing Automatic Updates  ###########
2008-02-21	11:24:47	1012	7f8	AU	  # WSUS server: [url="http://wsusserver"]http://wsusserver[/url]
2008-02-21	11:24:47	1012	7f8	AU	  # Detection frequency: 22
2008-02-21	11:24:47	1012	7f8	AU	  # Approval type: Scheduled (Policy)
2008-02-21	11:24:47	1012	7f8	AU	  # Scheduled install day/time: Every day at 3:00
2008-02-21	11:24:47	1012	7f8	AU	  # Auto-install minor updates: Yes (Policy)
2008-02-21	11:24:47	1012	7f8	AU	AU setting pending client directive to 'Reboot Pending'
2008-02-21	11:25:01	1012	7f8	AU	AU found 1 sessions to launch client into
2008-02-21	11:25:01	1012	7f8	AU	Launched new AU client for directive 'Reboot Pending', session id = 0x0
2008-02-21	11:25:03	2120	84c	Misc	===========  Logging initialized (build: 5.8.0.2694, tz: +1100)  ===========
2008-02-21	11:25:03	2120	84c	Misc	  = Process: C:\WINDOWS\system32\wuauclt.exe
2008-02-21	11:25:03	2120	84c	AUClnt	Launched Client UI process
2008-02-21	11:25:03	2120	84c	AUClnt	AU client got new directive = 'Reboot Pending', serviceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, return = 0x00000000
2008-02-21	11:25:03	2120	84c	AUClnt	FATAL: Failed to show client UI, directive=7, hr=80070002
2008-02-21	11:25:17	1012	7f8	AU	AU found 1 sessions to launch client into
2008-02-21	11:25:17	1012	7f8	AU	Launched new AU client for directive 'Reboot Pending', session id = 0x0
2008-02-21	11:25:19	2408	96c	Misc	===========  Logging initialized (build: 5.8.0.2694, tz: +1100)  ===========
2008-02-21	11:25:19	2408	96c	Misc	  = Process: C:\WINDOWS\system32\wuauclt.exe
2008-02-21	11:25:19	2408	96c	AUClnt	Launched Client UI process
2008-02-21	11:25:19	2408	96c	AUClnt	AU client got new directive = 'Reboot Pending', serviceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, return = 0x00000000
2008-02-21	11:25:19	1012	564	AU	AU setting client response for sessionId 0x0 to 'Pending'
2008-02-21	11:25:33	1012	7f8	AU	AU found 1 sessions to launch client into


I have tried re-installing the Agent and a few other things... Does anyone have any suggestions?

Cheers.
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#2 User is offline   davidp 

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Posted 21 Feb 2008, 19:02

An update: I was able to replicate the problem on another PC - I believe it is caused by uninstalling IE7.

I can resolve the problem by restoring from a system restore point created before IE7 was uninstalled, but would like to find a solution which allows me to uninstall IE6 as we have an old web application which will not run on IE7..
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